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PUBLIC: any explanation...?



     Just came across the following which seems a little puzzling; any
     explanation or other information which members can provide?:

     Apparently 'LIC has the world's best settlement claims record of 97

     per cent, while GIC settles 74 per cent of all claims. The world's
     average is just 40 per cent. Even the world's biggest insurance
firm,
     Prudential, has settled only 45 per cent of its claims.' according
to
     Insurance union secretary N M Sundaram.  See
     http://www.rediff.com/business/1998/dec/11ins1.htm



     Professor Prabhu Guptara
     Director, Executive and Organisational Development
     Wolfsberg Executive Development Centre
     (a subsidiary of UBS AG)
     CH-8272 Ermatingen
     Switzerland
     Tel: +41.71.663.5605
     Fax: +41.71.663.5594
     e-mail: prabhu.guptara@ubs.com


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